CRM911

Does your CRM business process or implementation need rescuing? [more].

Software Selection and Evaluation

Let our experienced consultants guide you through the CRM evaluation process and help you avoid potentially costly mistakes [more].

Project Planning and Roadmapping

Understand specific business goals, timeframes, budgetary constraints, user community attitude and culture, then put together a phased approach to CRM implementation that includes key milestones and measurable success factors [more].

CRM Business Process and Technology Alignment

Ensure user teams and executive management fully understand various CRM tools and best practices. Determine current and future processes and determine what can be leveraged from the existing tool and what should be customized to correspond to unique business processes [more].

Implementation

Implement a new CRM system or upgrade/enhance an existing system. Utilize our Integrated Delivery Methodology to ensure cost-effective and rapid project delivery from CRM experienced consultants [more].

CRM Data Strategy and Integration

Analyze data sources and ensure data quality. Integrate key systems to spur successful implementation and user-adoption. This includes both process and technology-related options [more].

Reports and Analytics

Capture the customer information required to effectively manage your business. Ensure that every level of your organization has access to the kind of information that drives educated decisions about future strategy [more].

Collaboration

Ensure that your customer-facing groups collaborate on a total customer approach; whether for selling, providing service, or marketing new products. We will work with you to leverage existing options and provide alternate non-traditional options to achieve this quickly and effectively. Critical, emerging collaboration strategies include secure teamwork environments, discussion groups, IM chat software, Internet self-service tools, etc.

Outsourced Support, Enhancement and Administration

Utilize blended and offshore teams to facilitate ongoing support and enhancements to your CRM system, plus delivery of administration tasks. Constant access to CRM experts and lower cost options enables your internal teams to focus on core business strengths and priorities [more].